Input issue with CP 520

ppoliquinMember

Our CP 520 is randomly getting 2 simultaneous inputs from the start. No problem at the finish. We can reproduce this problem even when it's not connected to anything, i.e. with manual inputs. This happens randomly so we don't know what's causing it. Anyone have any ideas? Txs

12/22/107:33 AM

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mhowardMember

A couple questions: Are the 2 impulses the same to the 1000th on the tape? Is the start wire hooked up through an optocoupler? Have you wired the same start wand to another timer with a short jumper to rule out an issue with the wand itself?

12/22/108:40 AM

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ppoliquinMember

Both inputs are the same to the 1000th on the tape. Start wire not through an optocoupler, and we can reproduce the problem even when the timer is NOT connected, i.e. manuallly, so the wand is not the problem. Thought it might be the configuration or a firmware bug ... version 1.8e.

12/22/108:52 AM

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sportstimingintMember

Sounds like you may need to have this unit serviced. Service turnaround time in Switzerland for 520 and other TAG gear can only be estimated. Better contact your dealer as soon as you can and get the process underway.

We have a couple of 520s in stock right now that were traded in for Microgate Racetime 2 timers. You can rent a 520 as well if needed.

12/23/102:03 PM

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