Great place to start. I have owned and operated several timing and scoring companies over the years. My biggest challenge was recruiting talent. I get your frustration!
The basic problem that I see worldwide is the lack of funding for operations. We try to hammer this home to the clients but it rarely gets across. The sport federations in particular want the equipment operated by people who are "love of the sport" type volunteers or close to it. Mention paying 100 euro a day for the most basic technical job and the organizers get sick to their stomach. We go in and do a lot of championships where it is easy to get volunteers for a backpack, t shirt and hat. But most of these folks are mainly interested in the clothing, not really working. So the hour after the races are over the equipment gets put in the store room and never touched again.
At least you guys are trying to work.
Better to continue this privately if you are concerned about blowback.
Write me fpatton (AT) phoenix-sports.com and we can chat